As the nation’s leading nonprofit infrastructure organization, Tides offers an array of services that amplifies the efforts of forward-thinking philanthropists, foundations, activists, and organizations. Tides actively promotes change toward a healthy and just society, one founded on the principles of social justice, broadly shared economic opportunity, a robust democratic process, and a sustainable environment. Approximately 30% of its grantmaking is now international.  Founded in 1976, with employees and clients around the globe, Tides has offices in San Francisco and New York City, provides philanthropic services to over 450 individual and institutional clients with over 4,000 philanthropic transactions annually, fiscal sponsorship for over 200 groups across the country, operates and supports green nonprofit centers, and has granted more than $650 million since 2000 alone. For more information, please visit www.tides.org.

Tides offices are located in San Francisco’s beautiful Presidio National Park. It is a casual work environment, a progressive work culture, and has been named one of the top 100 nonprofit organizations in the U.S.

Tides is just a quick walk to the Beach, Crissy Field, and all the hot spots for lunch on Chestnut Street and the Marina District. Employees are as diverse as they are fun to work with - making it a great place to learn while making new friends.
 
Other great aspects to working at Tides:

• Free downtown shuttle service from Embarcadero BART and Transbay Bus Terminal
• Birthday is a paid day off!
• Casual work environment
• On-site organic café (breakfast and lunch)
• Mission and values based organization with like-minded coworkers
• YMCA & pool next door
• Non-exempt employees enjoy a typical 35 hour work week (time worked beyond 35 hours at manager’s discretion)
• A 1,480 acre national park from the Pacific Ocean to the San Francisco Bay to explore on your lunch break or after work!
• Ample parking

 

Job Description
Reporting to Senior Vice President, Tides and part of the Tides Program and Services group, the Director of Donor and Grantmaking Services cultivates a strong team of philanthropic and grantmaking professionals to deliver exceptional service to clients, supervises and coaches four dedicated client service teams of philanthropic advisors (one of which is New York based) and develops and implements efficient and effective grant making service delivery, grants administration, and strategic partnerships. The Director also assures that technology and information systems integrally support the donor services and grantmaking work of Tides.  S/he coordinates with Finance staff in areas of operations and policy overlap and on certain key client service issues and projects.

The Director of Donor and Grantmaking Services is accountable for the quality of client service experience with Tides.  S/he is the primary champion for client satisfaction and retention, requiring partnership and collaboration across Tides to ensure that all clients receive excellent services.  S/he also leads the movement to continuously improve services and programs, ensuring that Tides is achieving its mission of supporting and strengthening progressive social change through creative philanthropy.

The Director of Donor and Grantmaking Services supports staff to implement strategic goals and objectives and coordinates evaluation procedures.  S/he also collaborates with the Communications & Marketing team to monitor trends in the sector, define markets and outreach strategies, and ensure that the client experience is reflected in communications materials.  As a member of the Tides Program Management Team, under the Senior Vice Presidents, s/he plays a central role in Tides leadership and works closely with the Director of Fiscal Sponsorship to collaborate on joint efforts that support the programmatic services and impact of Tides fiscal sponsorship and philanthropic strategies.

Duties and Responsibilities:
Lead the Design and Delivery of Client Services to Individual and Institutional Donors:

• Coordinate exceptional service delivery to Tides’ donor clients and work in close collaboration with the Director of Fiscal Sponsorship to ensure smooth service delivery across programs
• In coordination with Vice President of  Marketing, recommend, review and approve all donor engagement and development activities
• Respond to all escalation issues regarding donor service and serve as an ombudsperson for clients in the resolution of high-level conflicts and concerns
• Participate in orientation, intake and distribution of new clients
• Ensure client satisfaction and retention through consistent, high quality services to donors and partners
• Develop innovative and effective services that reflect an understanding of client needs and the philanthropic sector
• Participate in the development, planning and implementation of systems to improve Tides’ ability to fulfill its mission and to optimize exceptional client services
• Lead development and implementation of policies and procedures for grantmaking and donor services
• Supervise grants process and oversight – identify and recommend service and process improvements
• Programmatic Synergies- Assess and develop program theme across teams and work with Philanthropic Advisors on formulation of programmatic strategies and client services
• Engage in some business development (not more than 20% time)
• Develop strategic alliances and partnerships with organizations, individuals, networks, and vendors as client needs and Foundation growth require
• Represent the Foundation publicly by participating in site visits, conferences, and other gatherings

Manage and Lead Effective Teams:

• Supervise Senior Philanthropic Advisors and Grants Manager, and coordinate cross-team strategy work
• Manage distribution of new and ongoing client assignments to maximize efficient and effective service delivery
• In collaboration with Finance department, set benchmarks for revenue and growth, manage existing revenue related to client fees, and participate in annual and long-term planning activities, as well as the implementation of these plans
• Build knowledge management and data sharing capacity, to measure progress and impact, and support a learning culture across Tides
• Coach and proactively support the professional and career development of staff with a range of experience levels, including partnering with Human Resources on recruitment, retention, and staff development.

Process Improvement and Quality Control

• Serve as liaison for the provision of Administration and Information Technology services to Tides organizations
• Develop and implement strategic goals and objectives, maintain quality assurance, and coordinate evaluation procedures
• Review and approve all dockets
• Define indicators of success and methods of measuring progress, including regular reporting to senior management team and Board
• Manage shared programmatic endeavors at the network level, including partnerships that engage both donors and projects
• Define indicators of success and methods of measuring and monitoring programs and services progress; including regular reporting to senior management team and Board.

Other duties assigned.   Some travel required.

Professional Qualifications:

Proven track record in the following:

• Collaborative leadership, including management of multiple complex relationships
• Working with individual and institutional donors
• Excellent staff management and development experience, particularly in the leadership and development of teams for service delivery and innovation
• The ability to think and act strategically, negotiate effectively and respectfully, and make thoughtful and clear decisions
• Sound mathematical/quantitative, analytical, problem-solving  and reasoning skills
• Ability to develop and apply knowledge management framework to projects and systems development
• Ability to translate creative ideas into action in ways that balance progressive vision and values, donor input, organizational infrastructure and operations, and financial strategy
• Taking individual leadership as well as building effective and collaborative teams
• Commitment to progressive social change and ability to engage in strategic and analytical thinking  on issues of social change
• Excellent oral and written communication skills: ability to communicate effectively via phone and email, draft clear and concise memos and other documents, communicate effectively with diverse constituents, and speak comfortably and effectively in public settings
• Ability to lead, motivate, and empower staff to excel, while managing complex relationships
• Exceptional interpersonal and relationship-building skills; high ESI (emotional-social intelligence)
• Ability to manage initiatives and budgets efficiently
• Sensitivity to and the ability to integrate diverse viewpoints, different communication styles; ability to build strong relationships with a wide range of diverse colleagues
• Ability to lead with flexibility while dealing with the challenges of a changing and ambiguous environment and diverse client requirements
• Ability to appreciate and contribute to a work environment that values integrity, innovation, adaptability, reliability, collaboration, a commitment to learning, and a sense of humor.

Education and Experience:

• An undergraduate degree required
• 5+ years experience in philanthropy
• 10+ years of nonprofit management, program, and supervisory experience in an operation of $5M+
• Advanced degree or equivalent training in management preferred
• Public charity environment/community foundation experience preferred.

Applicants with disabilities: Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing at the time of application of any special needs.

Candidates should submit a letter of interest in working for Tides, a résumé, and compensation information to:

Joe McCormack, Managing Partner              
McCormack & Associates                
10061 Riverside Drive, Suite 890
Los Angeles, CA 91602
Tel: 323.549.9200
Fax 323.549.9222
Email: search@mccormackassociates.com (please email Word Documents only)
Online: www.mccormackassociates.com

McCormack & Associates works only with Equal Opportunity Employers